Thank you for shopping at Organica.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help

Returns

We accept returns within 3 days from the date of delivery along with the original bill. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

After we receive and inspect your returned item, we will inform you about the status of your refund. If approved, the refund will be processed to your original payment method within 5 business days. Please note that shipping charges from the initial purchase are non-refundable. Additionally, order cancellations with a refund are accepted within 3 days of the order date

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free. <